TERMS OF SERVICE


PAYMENTS – TERMS & CONDITIONS



We accept all major credit and debit cards:

Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit, American Express, UK Maestro, plus digital wallets like Apple Pay and PayPal.


International customers: the final amount you’re charged may vary based on your bank’s exchange rate. Customs, duties, and taxes are not included in your purchase price. These fees may be charged by your country when your order arrives and are the buyer’s responsibility.





TERMS & CONDITIONS OF SALE




1. WHO WE ARE



We are TWENTYFIVE, a UK-based brand offering exclusive, limited-edition apparel and accessories.


You can reach us at:

📧 twentyfive_uk@outlook.com

📍 86 island road, barrow in Furness, Cumbria, la142sb, United Kingdom





2. YOUR ORDER



  • Orders are only confirmed once full payment is received and you receive a confirmation email from us.
  • All orders are subject to availability. We reserve the right to decline or cancel any order at our discretion (e.g. stock issues, pricing errors).
  • We’ll assign an order number upon confirmation — please use this in any communication with us.






3. OUR PRODUCTS



All items are described and photographed to best represent the final product. Please note that slight differences in color, size, or finish may occur due to screen displays and manufacturing variations.


You’re responsible for selecting the correct size. Contact us if you need help before ordering.





4. SHIPPING & DELIVERY



  • UK orders: Free standard delivery (1–3 working days). Saturday delivery available for £4 (cut-off: Friday 3PM).
  • International orders: £20 shipping fee. Delivery time depends on destination.
  • Orders are shipped with delivery duties unpaid. This means you may be charged import taxes/customs fees in your country.
  • You’ll own your item once full payment is received and it has been delivered.






5. RETURNS & CANCELLATIONS



You have 14 days to return your item if you’re based in the UK or EU.


Items must be:


  • Unworn
  • In original condition and packaging



You do not have the right to return:


  • Hygiene-sensitive items once opened
  • Any item that has been clearly worn or used



To request a return, please:


  • Use the Returns page in our site footer
  • Or email twentyfive_uk@outlook.com with your order number



Return postage is your responsibility unless the item is faulty. Refunds are processed within 14 days of receiving your return.





6. PRICING & PAYMENTS



  • All prices are in GBP and include VAT (if applicable).
  • We accept Visa, Mastercard, Amex, Apple Pay, PayPal & more.
  • If pricing errors are discovered after your purchase, we reserve the right to cancel the order and issue a refund.






7. LEGAL STUFF



  • This agreement is governed by English law.
  • Any disputes will be handled in the UK legal system.
  • If any part of these terms is found to be invalid, the rest still applies.
  • We reserve the right to make changes to these terms without notice.






8. YOUR PRIVACY



We only use your data to:


  • Process your orders
  • Contact you regarding your purchases
  • Provide support if needed